Privacy Policy

1. Introduction

NIM (U) Limited ("NIM Paints", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit nimpaints.com or interact with us online or offline.

We comply with the Data Protection and Privacy Act 2019 of Uganda and other applicable data protection laws. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal identification information: Name, email address, phone number, company name, and physical address when you fill out contact forms, request quotes, or subscribe to our newsletter.
• Project information: Details about your painting projects, surface types, and preferences when using our paint calculator or visualizer tools.
• Technical data: IP address, browser type, device information, operating system, and browsing behaviour collected through cookies and similar technologies.
• Communication records: Correspondence when you contact us via email, phone, or social media channels.

3. How We Use Your Information

We use your information for the following purposes:

• To respond to your inquiries and provide customer support
• To process product quotes and orders
• To send technical guides, product updates, and promotional materials (with your consent)
• To improve our website, products, and services
• To comply with legal obligations and regulatory requirements
• To detect and prevent fraudulent or unauthorised activity

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal basis for collecting and using your personal information depends on the specific context. We typically process your data where:

• You have given us consent to do so
• The processing is necessary for the performance of a contract with you
• The processing is necessary for compliance with a legal obligation
• The processing is necessary for our legitimate interests (e.g., improving our services)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Third-party vendors who help us operate our website, process payments, deliver emails, and analyse traffic (e.g., Google Analytics, Vercel)
• Delivery partners: Logistics companies for order fulfilment
• Legal authorities: When required by law or to protect our rights

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and serve relevant content. You can control cookie preferences through your browser settings. Essential cookies are necessary for the website to function; analytics and marketing cookies require your consent.

We use Google Tag Manager to manage tracking tags. Third-party cookies may be set by Google Analytics, Google Ads, and social media platforms when you interact with our content.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law. When no longer needed, your data will be securely deleted or anonymised.

8. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the National Information Technology Authority (NITA-U)

To exercise any of these rights, contact us at info@nimpaints.com.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes SSL/TLS encryption, firewalls, and restricted access controls. However, no method of transmission over the internet is completely secure.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: